Your questions, our answers
We've gathered the questions we hear most often. Need something more specific?
We currently ship across Canada. That's where we focus all our attention, so we can get it right.
Shipping is free on every order over $65 CAD.
Most orders arrive within 5 to 8 business days. You'll get a tracking link as soon as your order ships.
No. Every price you see already includes duties and import taxes. What you pay at checkout is the full price, with nothing extra to pay at the door.
Our bags are made from vegan leather (PU) or genuine leather, depending on the design. You'll find the exact material for each bag listed in its product description.
Yes. You can return your order within 30 days of delivery. Contact us and we'll make it right.
Once your order ships, you'll get a tracking link by email so you can follow it the whole way. You can also check anytime on our Order Tracking page.