Return & Refund Policy

This Return, Exchange and Refund Policy applies to all orders placed with Buckle & Birch. It explains your rights and our responsibilities regarding cancellations, returns, refunds, defective items, and lost parcels.

30-DAY EASY RETURNS

At Buckle & Birch, customer satisfaction comes first. If you’re not fully satisfied with your purchase, you can return your item(s) within the return period.

RETURN CONDITIONS

Return Period
Items can be returned within 30 days of receiving your order.

Item Condition
Products must be unused, unworn, and returned in their original condition and packaging.

Simple Process
Our support team is available to assist you and ensure a smooth return experience.

RETURN SHIPPING COSTS

Defective or Incorrect Items
Returns are free of charge if the item is faulty, damaged during transit, or incorrect.

Change of Mind
If you ordered the wrong size, changed your mind, or no longer want the item, return shipping costs are at your own expense. Original shipping fees are non-refundable.

International Returns
Returned items must be shipped by the customer to our supplier’s return facility in China. Customers are responsible for all return shipping costs, as well as any applicable customs duties, import taxes, or additional fees that may occur during the return process. Buckle & Birch is not responsible for any delays or charges incurred during international returns.

RETURN LABEL INFORMATION

Faulty Item
We will provide a free printable return label.

Change of Mind
Customers are responsible for arranging and paying for return shipping.

HOW TO RETURN YOUR ORDER

  1. Contact Us
    Email info@buckleandbirch.com with your order number and reason for return.

  2. Receive Instructions
    You will receive a return authorization and clear step-by-step instructions, including the correct return address.

  3. Prepare Your Parcel
    Pack the item securely in its original packaging, including all tags and accessories.

  4. Attach the Label
    If applicable, print and attach the provided return label.

  5. Ship the Package
    Customers must ship the return parcel to the address provided in the return instructions. We strongly recommend using a tracked shipping method, as Buckle & Birch is not responsible for lost returns.

REFUNDS

Inspection
Once received, all returned items are inspected to confirm they meet our return requirements.

Processing Time
Approved refunds are issued to the original payment method and may take up to 7 business days, depending on your payment provider.

EXCHANGES

At this time, Buckle & Birch does not offer exchanges. We recommend placing a new order if you wish to receive a different item.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, some products cannot be returned. These items will always be clearly stated as non-returnable on the product page.

NEED ASSISTANCE?

Please visit our FAQ page or reach out to our support team for help.

Your questions, our answers

We've gathered the questions we hear most often. Need something more specific?

We currently ship across Canada. That's where we focus all our attention, so we can get it right.

Shipping is free on every order over $65 CAD.

Most orders arrive within 5 to 8 business days. You'll get a tracking link as soon as your order ships.

No. Every price you see already includes duties and import taxes. What you pay at checkout is the full price, with nothing extra to pay at the door.

Our bags are made from vegan leather (PU) or genuine leather, depending on the design. You'll find the exact material for each bag listed in its product description.

Yes. You can return your order within 30 days of delivery. Contact us and we'll make it right.

Once your order ships, you'll get a tracking link by email so you can follow it the whole way. You can also check anytime on our Order Tracking page.